Airwallex US State Licenses

If your issue is unresolved by Airwallex when calling our support number at (855) 932-3331, please submit a formal complaint with the State of Alaska, Division of Banking & Securities.

Formal complaints must be in writing, please download the form here.

Formal complaint forms may be submitted via:

• Fax: (907) 465-1230

• Email: [email protected]

• Mail: Division of Banking & Securities, P.O. Box 110807, Juneau, AK 99811-0807

If you have questions regarding formal complaints, please call (907) 465-2521.

If you have complaints with respect to any aspect of the money transmission activities conducted by Airwallex, you may contact the California Department of Financial Protection and Innovation at 1-866-275-2677.  You can submit a complaint either
online at:

https://docqnet.dfpi.ca.gov/complaint/

or 

by downloading, filling out, and mailing a complaint form (in English or in Spanish) to:
California Department of Financial Protection and Innovation 
Consumer Services2101 Arena BoulevardSacramento, CA 95834

Colorado Division of Banking - Colorado Money Transmitters Act - Customer Notice

Entities other than FDIC insured financial institutions that conduct money transmission activities in Colorado, including the sale of money orders, transfer of funds, and other instruments for the payment of money or credit, are required to be licensed by the Colorado Division of Banking pursuant to the Money Transmitters Act, Title 11, Article 110, Colorado Revised Statutes.

For any questions or issues regarding a transaction, please contact Airwallex through our toll-free number at: 855-932-3331 or email customer service at [email protected]. The Colorado Division of Banking does not have access to this information.

If you are a Colorado resident and have a complaint to file against Airwallex, the money transmitter sending your funds, the complaint must be submitted in writing.  Please fill out the Complaint Form provided on the Colorado Division of Banking’s website and return it with any supporting documentation via mail or email to:

Colorado Division of Banking
1560 Broadway, Suite 975
Denver, CO 80202
Email: [email protected]

Website: www.dora.colorado.gov/dob

Section 11-110-120, C.R.S. requires that money transmitters and money order companies post this notice in a conspicuous, well-lighted location visible to customers.

Florida residents may contact the Florida Office of Financial Regulation with questions or complaints about Airwallex US, LLC at 200 E. Gaines Street, Tallahassee, FL 32399-0376, phone: (800) 848-3792 (toll free).

Licensed by the Georgia Department of Banking and Finance (NMLS ID: 1928093)

If you are an Illinois resident and would like to file a complaint against Airwallex’s money transmission services, please contact the Illinois Department of Financial Regulation at (888) 473-4858.

The Commissioner of Financial Regulation for the State of Maryland will accept questions or complaints from Maryland residents regarding Airwallex at:

Commissioner of Financial Regulation
Attention Complaint Unit
500 North Calvert Street, Room 402
Baltimore, Maryland 21202
Toll-free telephone number: (888) 784-0136

To report fraud (suspected or otherwise), please contact Airwallex through our toll-free number at (855) 932-3331 or email customer service at [email protected]

If you have a complaint about our services, first contact Airwallex customer support at 855-932-3331. 

If you still have an unresolved complaint regarding the company’s money transmission or currency exchange activity, please direct your complaint to the Texas Department of Banking at 2601 North Lamar Blvd, Austin, TX 78705, 1-877-276-5554 (toll-free), www.dob.texas.gov

Washington State residents are entitled to a refund only if they are the senders of the transaction as a customer of Airwallex, and are eligible to receive the full refund within ten (10) days of receipt of a written request for a refund unless the below occur:

1. Funds have been transmitted and delivered to the beneficiary prior to receipt of the written request for a refund;

2. Instructions have been given committing the transmitted funds to the designated beneficiary of the transaction prior to receipt of the written request for a refund;

3. Airwallex has reason to believe that fraud occurred, is occurring, or may potentially occur as a result of transmitting funds as requested by the sender or refunding funds as requested by the sender; or

4. Airwallex is otherwise prohibited by law from giving a refund.